How can we help you?
Google OAuth Issues
Troubleshooting login failures, required permissions, and account connection drops.
Sync & Missing Emails
Emails not appearing? Learn how our polling works and how to force a sync.
Threat Detection
Understanding our ML reports, VirusTotal scores, and what to do with malicious emails.
False Positives
How to report safe emails that were incorrectly flagged as threats by our models.
Account Management
Managing your profile, disconnecting your inbox, and data deletion requests.
Still Need Help?
Can't find what you're looking for? Reach out to our support team directly.
Contact UsFrequently Asked Questions
Why did my Google OAuth connection fail?
Ensure that you are granting the requested permissions. SecuraMail requires read access to evaluate your inbox. If you deny the scope, authentication will fail. Try disconnecting and reconnecting from the dashboard.
Does SecuraMail delete my emails?
No. SecuraMail is currently configured as a read-only analysis tool. We tag and flag threats within our own dashboard, but we do not alter or delete emails in your actual Google Workspace or Gmail account.
I received an email but it's not showing up.
Our synchronization engine pulls new emails periodically. There may be a short delay (up to 5 minutes) before new emails appear in the SecuraMail dashboard. You can click the "Refresh" button in your Inbox view to force an immediate sync.
How does Threat Detection work?
We use a combination of local ML models and real-time intelligence from VirusTotal and Google Safe Browsing to scan your emails for phishing patterns, malicious links, and suspicious attachments.
What if a safe email is flagged?
You can mark any flagged email as a False Positive from within the email view. This helps train our models to better recognize your safe senders in the future.